About this role
Who We Are and What We Do
Farmer Focus’s mission is to promote and protect generational family farms by shifting farm-level decision-making and chicken ownership back to farmers and empowering them to farm the way they know is best. We are committed to consistently producing 100% organic and humanely raised chicken that is better for people, the planet, and animals. Our culture is rooted in servant leadership, and we live by our Farmer Focus CARES values: Community, Accountability, Respect, Excellence, and Stewardship. IT System Support Specialist Job Description
Job Title: IT System Support Specialist Department: Information Technology Reports To: Head of IT FLSA Status: Exempt Location: On Plant / Assigned Location(s) Work Arrangement: In Person Shift / Schedule: 1st Travel Requirements: Less than 10% Employment Type: Full-time
Role Overview / Purpose and Scope
The IT Systems Support Specialist is responsible for supporting the major software systems used across Farmer Focus and serving as the first line of support for operational issues and training needs. This role is expected to become a subject matter expert for assigned software systems and to configure, troubleshoot, document, report on, and train users on those systems.
The IT Systems Support Specialist plays an important role in system reliability, user support, process documentation, reporting, release testing, audit readiness, and continuous improvement. This position supports system data accuracy, internal controls, business requirements, software release updates, and cross-functional technology needs across departments including Live Operations, Maintenance, Purchasing/Receiving, Warehouse Operations, Finance, Customer Service, and Sales.
Key Responsibilities
• Serve as the first line of support for assigned software systems, operational issues, and user training needs.
• Become a subject matter expert for assigned software systems and related business processes.
• Configure, troubleshoot, document, and support assigned software systems.
• Document, log, work, and track all support requests in a ticketing system to ensure timely resolution.
• Escalate complex or unresolved issues to the next appropriate support level.
• Configure, manage, and analyze system data to support accuracy, compliance, and business needs.
• Perform testing of new system releases, software functions, and system processes to ensure functionality works as needed.
• Document system testing results and work with development teams and/or vendors to resolve issues before software is released for user acceptance testing.
• Assist with biannual system release update testing and documentation.
• Document and maintain key processes in workflow formats.
• Review and update process documentation as the business grows and changes.
• Train users and user groups when new software or software functions are deployed.
• Develop and manage system views, schedules, alerts, reports, and related reporting tools.
• Ensure documentation adheres to regulatory requirements and supports internal and external audits.
• Assist with internal and external audits as needed.
• Create business requirements needed for the development of new software functions.
• Translate business requirements into technical requirements for development teams, vendors, or system partners.
• Partner with internal departments to identify system needs, projects, improvements, and support requirements.
• Work with Live Operations, Maintenance, Purchasing/Receiving, Warehouse Operations, Finance, Customer Service, Sales, and other departments as needed.
• Follow, support, and enforce internal control processes and procedures.
• Participate on the audit team or safety committee as needed.
• Participate in company training programs and make every effort to learn, develop, and upgrade skills required for the role.
• Perform all other related duties as assigned by Management.
Compensation
Compensation Range: $60,000 - $80,000
The posted compensation range for this role should reflect the minimum and maximum amount Farmer Focus in good faith expects to pay at the time of posting, based on factors such as internal equity, relevant experience, market data, and the budgeted amount available for the position.
Benefits Farmer Focus offers a competitive total rewards package designed to support team members’ health, financial well-being, and professional growth. Available offerings may include weekly payroll, paid time off and sick leave, semi-subsidized medical coverage, dental and vision plan options, a 401(k) plan with company match, HSA and FSA, education reimbursement opportunities, employee assistance programs (EAP), and internal learning, development, and career growth programs.
All benefits, programs, and offerings are subject to eligibility requirements, plan terms, and company policies, and may be changed, amended, or discontinued by Farmer Focus at any time.
Qualifications
• 3–5 years of directly related experience.
• Bachelor of Business Administration, Finance, or equivalent work experience.
• Knowledge of finance management processes, including accounts receivable, accounts payable, and general ledger.
• Knowledge of inventory management processes, including purchasing, receiving, and warehousing.
• Experience with data analytics and reporting.
• Experience with Microsoft Office, including excellent Excel skills.
• Experience with Smartsheet.
• Experience with Business Intelligence systems.
• Ability to manage multiple projects and competing priorities.
• Strong analytical skills.
• Strong written and verbal communication skills.
• Detail-oriented, technical, and able to solve problems effectively.
• Ability to document, track, and resolve support requests through a ticketing system.
• Ability to configure, troubleshoot, test, document, and train users on software systems.
• Ability to create business requirements and translate business needs into technical requirements.
• Ability to work cross-functionally with internal departments and external vendors or development teams.
• Positive attitude, good judgment, and excellent time management skills.
• Ability to follow, support, and enforce internal control processes and procedures.
• Ability to comply with all safety rules and instructions.
• Ability to perform the essential functions of the role with or without reasonable accommodation.
Preferred Qualifications
• Bachelor’s degree in business administration, finance, information systems, computer science, data analytics, or a related field.
• Experience supporting ERP, finance, inventory, warehouse, purchasing, production, or operations systems.
• Experience in a manufacturing, food processing, poultry processing, production, finance, supply chain, or operations environment.
• Experience with system release testing, user acceptance testing, workflow documentation, audit support, and internal controls.
• Experience creating dashboards, alerts, reports, system views, or Business Intelligence reporting tools.
• Experience training users or departments on new software functions and business processes.
New team members must be able to pass a drug, alcohol and background screening post-offer and prior to the start of their employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of their third day of work.
Work Environment, Physical Demands, and Travel
Work is conducted primarily in an office environment but will require access to the production environment as needed to view processes, support systems, gather requirements, train users, troubleshoot issues, and understand operational workflows. The team member must be able to tolerate varying heat, wet, and chill conditions within the plant. Hearing and eye-protective equipment are required in the production area. Hair and beard nets are required in the production area. Additional personal protective equipment may be required based on task, location, and safety requirements. This role requires regular use of computers, software systems, Microsoft Office, Excel, Smartsheet, Business Intelligence tools, ticketing systems, phones, email, and other office equipment. The position requires fine hand and finger dexterity, 20/20 corrected vision, color vision, and the ability to climb stairs to view processes. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
This position does not have an application deadline. Farmer Focus will recruit until the role is filled.
Recruiter and Agency Disclaimer
Unsolicited resumes or candidate profiles submitted by staffing agencies, recruiters, or search firms to any Farmer Focus employee without a current written agreement and an active, role-specific request from the Recruiting team will be considered the property of Farmer Focus. Farmer Focus will not pay a fee for any placement resulting from the receipt of an unsolicited resume or candidate profile.
All external recruiters and agency partners supporting Farmer Focus searches must comply with applicable federal, state, and local employment laws, including compensation transparency requirements and restrictions on seeking salary history where applicable.
About Farmer Focus
Farmer Focus exists to promote and protect generational family farms by shifting farm-level decision-making and chicken ownership back to farmers and empowering them to farm the way they know is best. We are committed to producing 100% organic and humanely raised chicken that is better for people, the planet, and animals. Our culture is grounded in servant leadership and guided by our CARES values: Community, Accountability, Respect, Excellence, and Stewardship. Our top priorities are people, safety, and quality. At Farmer Focus, our vision is to disrupt the status quo by creating bold opportunities for people who demand more and deserve better.
Or: EOE, including disability/vets
Farmer Focus is committed to the principles of equal employment and to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is inclusive and equitable, free of harassment, discrimination, or retaliation based upon an individual's age, race (including traits historically associated with race, which includes hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity, or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), military status (including status as a uniformed servicemember, a veteran, or dependent of a servicemember), or any other status protected by federal, state, or local laws. Farmer Focus is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay and other compensation, termination, and all other terms, conditions, and privileges of employment.