About this role
At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.
Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!
The Company: Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.
What’s in it for you: Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.
Address: Texas
The Senior HCM Analyst collaborates with customers, peers, technical, and operations staff to ensure successful configuration, data conversion, deployment, and support of Workday HCM including the following modules: Security, Payroll, Benefits, Compensation, Absence, Core HCM, Recruiting, Learning, and Time Tracking in an environment that meets or exceeds established SLAs. Support cross-functional teams in Prism Analytics.
Key Areas of Responsibility
• Responsible for the support, maintenance and configuration of all Workday HCM modules • Supporting data analysis by cross functional teams in Prism Analytics • Critical and Essential Tasks
System Optimization & Strategy
• Serve as a Workday Subject Matter Expert (SME), advising teams on how to leverage delivered functionality and "Power of One" architecture to replace manual processes. • Partner with functional leads, the security team, and internal audit to manage Workday Security Groups and ensure data integrity across all tenants. • Analyze the interdependencies between Workday Human Capital Management and Workday Payroll, ensuring seamless data flow through the unified data model. • Design and configure Workday Business Processes (BPs) to streamline workflows and ensure accurate data capture throughout the worker lifecycle.
Module-Specific Configuration & Oversight
• Benefits & Compensation: Configure benefit plans, eligibility rules, and compensation grades; manage the Annual Compensation Review process and Open Enrollment events. • Absence & Time Tracking: Maintain leave of absence plans and time entry templates, ensuring complex accrual calculations and validations align with labor laws and company policy. • Recruiting & Learning: Optimize the candidate experience through business process configuration and manage the learning catalog, including enrollment rules and campaign automation. • Prism Analytics: Utilize Prism to ingest external data sources, blending them with Workday data to create high-impact, actionable insights for executive leadership.
Reporting & Analytics
• Translate complex business needs into technical requirements for Workday Report Writer, selecting the appropriate report type (Advanced, Matrix, Composite) to meet stakeholder needs. • Develop and maintain custom reports and Calculated Fields, ensuring high performance and data accuracy for end users.
Testing & Quality Assurance
• Develop comprehensive test plans for Workday updates, focusing on regression testing and end-to-end process validation. • Execute system and integration tests, particularly for Workday Core HCM and downstream third-party integrations (EIBs, Core Connectors). • Lead User Acceptance Testing (UAT) sessions, providing guidance to business testers and managing the defect resolution lifecycle within the tenant.
Support & Release Management
• Provide high-level functional and technical support to "Super Users," troubleshooting complex issues and managing escalations to Workday Support via the Named Support Contact (NSC) protocol. • Manage the communication and triage of incoming tickets, balancing urgent production fixes with long-term enhancements. • Participate in the evaluation and adoption of new features during Workday Bi-Annual Releases, determining the impact of mandatory "What's New" items and opting into relevant new functionality. • System Optimization & Strategy • Serve as a Workday Subject Matter Expert (SME), advising teams on how to leverage delivered functionality and "Power of One" architecture to replace manual processes. • Partner with functional leads, the security team, and internal audit to manage Workday Security Groups and ensure data integrity across all tenants. • Analyze the interdependencies between Workday Human Capital Management and Workday Payroll, ensuring seamless data flow through the unified data model. • Design and configure Workday Business Processes (BPs) to streamline workflows and ensure accurate data capture throughout the worker lifecycle. • Module-Specific Configuration & Oversight • Benefits & Compensation: Configure benefit plans, eligibility rules, and compensation grades; manage the Annual Compensation Review process and Open Enrollment events. • Absence & Time Tracking: Maintain leave of absence plans and time entry templates, ensuring complex accrual calculations and validations align with labor laws and company policy. • Recruiting & Learning: Optimize the candidate experience through business process configuration and manage the learning catalog, including enrollment rules and campaign automation. • Prism Analytics: Utilize Prism to ingest external data sources, blending them with Workday data to create high-impact, actionable insights for executive leadership. • Reporting & Analytics • Translate complex business needs into technical requirements for Workday Report Writer, selecting the appropriate report type (Advanced, Matrix, Composite) to meet stakeholder needs. • Develop and maintain custom reports and Calculated Fields, ensuring high performance and data accuracy for end users. • Testing & Quality Assurance • Develop comprehensive test plans for Workday updates, focusing on regression testing and end-to-end process validation. • Execute system and integration tests, particularly for Workday Core HCM and downstream third-party integrations (EIBs, Core Connectors). • Lead User Acceptance Testing (UAT) sessions, providing guidance to business testers and managing the defect resolution lifecycle within the tenant. • Support & Release Management • Provide high-level functional and technical support to "Super Users," troubleshooting complex issues and managing escalations to Workday Support via the Named Support Contact (NSC) protocol. • Manage the communication and triage of incoming tickets, balancing urgent production fixes with long-term enhancements. • Participate in the evaluation and adoption of new features during Workday Bi-Annual Releases, determining the impact of mandatory "What's New" items and opting into relevant new functionality. • Collaborate with leadership to prioritize user requests and enhancement backlogs based on business value and system feasibility.
Experience and Education
• 6-7 years of functional/technical experience with several of the following Workday HCM modules required: Security, Payroll, Benefits, Compensation, Absence, Core HCM, Recruiting, Time Tracking and Prism Analytics • Bachelor’s degree in Management Information Systems, similar major, or equivalent business experience
Job Specific knowledge, skills, and abilities
• Deep expertise in Workday Human Capital Management (HCM) and Payroll business processes, with a strong preference for experience within the retail industry and its unique regulatory requirements. • Proven experience in the full Workday implementation lifecycle, including requirements gathering, tenant configuration, integration testing, and post-production support. • Proactive ability to identify system gaps or potential processing bottlenecks and design scalable, automated solutions within the Workday ecosystem. • Exceptional verbal and written communication skills, with the ability to document complex technical configurations and business process flows clearly. • High degree of organizational skill and attention to detail, particularly when managing complex Calculated Fields, EIB data loads, and organizational structures. • Advanced proficiency in the Microsoft 365 Suite, specifically utilizing Excel (Pivot Tables, VLOOKUPs) for high-volume data auditing and PowerPoint for stakeholder presentations.
EZCORP is an equal opportunity employer