About this role
Summary Our technical support team is looking for a new member with an interest in this area, professional communication style and active both Danish and English to support our customers using ESET products and solutions. Build your professional know-how at ESET. For this position we welcome fresh graduates as well as candidates with similar experience willing to broaden their horizons.
Job description As customer care specialist you will:
• Provide basic sales and technical support to our customers and partners
• Manage incoming calls and emails in expected quality and quantity
• Solve basic customer issues
• Delegate more complex problems to teams responsible
• Cooperate with higher level customer support teams
What do we expect from you:
• Fluent in Danish language (C1-C2 level)
• Have English on good spoken and written level (ideally B2)
• Fluent Slovak language is a plus/not mandatory
• Be active OS Windows user
• Having previous experience with customer support or assistance is warmly welcomed/not mandatory
• Have focus on meeting goals
• Speak in a professional tone of voice
• Like to learn new things and be flexible in finding solutions
• Show ownership and sense of responsibility for your tasks
Basic wage component (gross): from 1300 Euro (fresh graduate)
• The final wage is adjusted based on the experience and seniority level.
• Financial bonus based on performance paid twice a year up to 10% from the base salary paid during the evaluation period (normally 6 months)
#LI-LV1 #LI-Hybrid #entrylevel
Benefits Health & well-being
• BenefitPlus • Healthcare (check-ups/annual programs) • Multisport card • Travel card "električenka" • Supplementary pension saving • Sick days
Family
• Marriage allowance • Childbirth allowance • Parental contribution • ESET family events (Family day, St.Nicholas)
Office
• Refreshments in the office (fruits, coffee, soft drinks) • Let´s get together breakfast • Activity room, quiet room • ESET events (Žranica, Christmas party..), teambuildings
Other
• Loyalty allowance • Loyalty extra days off • Loyalty cake • Loyalty glass award • Refer a friend • Christmas presents • Discounts from external providers
Primary location Bratislava
Additional locations
Time type Full time