About this role
SUMMARY OF ROLE HERE (
What you’ll do:
• Follow security processes & procedures at all times when performing expected duties due to the visibility of personal data.
• Regular attendance is an essential function of the job and is required.
• Deliver outstanding service by addressing inquiries, resolving concerns, processing requests, validating data and exceeding customer expectations using EWS applications, such as G-Suite.
• Collaborate effectively with colleagues across departments to ensure a seamless customer experience and service delivery.
• Embrace a culture of continuous learning, readily adapting to new products, services, and work processes.
• Stay informed about industry trends and maintain current knowledge of company products and services.
• Achieve and surpass established targets and performance goals.
• Other duties as assigned
What experience you need:
• High School Diploma (or equivalent).
• B2+ English proficiency.
• 6 month minimum experience in any job with attention to details while engaging with customers while navigating multiple system tools. Example: mortgage industry, tax preparation services, insurance claims, direct or indirect customer service.
• Ability to organize work duties and perform job functions independently preferred
• Ability to effectively navigate complex system tools in order to support multiple products
• Must possess the ability to function in a fast-paced, demanding, high growth environment, and be client-satisfaction oriented.
• Strong listening skills
• Strong key-boarding skills
• Must show excellent attention to detail.
• Must maintain the highest level of integrity, courtesy, and respect while interacting with clients, Equifax employees, and business contacts.
• Must adhere at all times to security requirements.
• Must exhibit strong organizational, problem-solving, and analytical skills.
• Must have experience with email and be able to navigate with common desktop software such as G-Suite
• Must have excellent listening, oral, and grammatical communication skills.
• Must have strong interpersonal skills and professional attitude.
What could set you apart:.
• A positive attitude, a strong work ethic, and a commitment to continuous learning and development.
• Ability to work effectively both independently and as part of a team while managing multiple priorities.
Primary Location: CRI-Heredia
Function: Function - Customer Service
Schedule: Full time