About this role
We're hiring a Trilingual Customer Support Representative to focus on updating credit files with high quality and accuracy. You will provide support and education to both consumers and businesses (handling Billing and reports), solving problems through detailed case analysis.
What you’ll do:
• Respond the Equifax Canada Business Care call/email inquiries.
• Comply with metrics and overall performance expectations.
• Identify consumer needs via thorough analysis of the consumers’ credit file.
• Properly document of follow-up actions for partner departments best resolution.
• Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office workframe.
• Maintain complete and accurate client and project information.
• Serve as a liaison between the consumer and the client for best case resolution.
• Accountable a for any update required in cases resolution process.
What minimum experience you need:
• Trilingual English-Spanish-French B2+ level, Spoken and written. • High School Diploma completed is a must. • 6 month experience with Knowledge of G-suite programs (Sheets,Docs,Slides,etc)
Nice to have:
• 6 months of experience in customer service. • Communication Skills. • Team work Skills.
Primary Location: CRI-Heredia
Function: Function - Customer Service
Schedule: Full time