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Customer Success Manager @ Ingrammicro

Mumbai, Maharashtra, INOnsiteFull-time
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About this role

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: Job Responsibilities:

• Map customer business objectives to Microsoft’s consumption milestones, establishing clear success plans and governance frameworks. • Monitor, analyze, and maximize active usage of Azure Data & AI workloads, systematically unblocking technical or operational barriers to consumption. • Identify white-space opportunities within existing customer environments to position advanced Microsoft Fabric capacities, premium Copilot integrations, and advanced Azure AI services. • Proactively track customer health metrics, conduct regular Quarterly Business Reviews (QBRs), and execute strategies for at-risk deployments. • Help partners and enterprise clients quantify and showcase the return on investment (ROI) achieved through their implemented AI and data modernization workloads. • Collaborate with technical and commercial teams to ensure high renewal rates while building predictable pipelines for portfolio expansion.

Core Focus:

• Deep understanding of capacity optimization, workload monitoring, and consumption metrics specific to Microsoft Fabric (OneLake, Lakehouse, Power BI capacities). • Familiarity with user adoption tracking, consumption patterns, and extension scenarios for Microsoft Copilot Studio and Azure OpenAI workloads. • Expertise in Azure cost management, resource utilization analytics, and optimizing cloud spend to drive healthy, scalable platform growth.

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