About this role
Join Ecolab’s Customer Service team in Buenos Aires, and become part of a dynamic team that loves their work and enjoys each other. As a respected Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.
What’s in it For You:
• Enjoy non-traditional work hours that fit the schedule you need • Be recognized for meeting goals, and secure opportunities for advancement • Sharpen your professional business acumen • Work for a stable, growing, global Fortune 500 company • Comprehensive benefits package starting day 1 of employment.
What You Will Do:
• Process 60-100 inbound calls per day • Manage outbound calls, depending upon volume • Must possess solid problem solving & interpersonal skills • Handle all calls in a prompt and courteous manner • Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems • Complete a call on screen accurately while speaking with the customer • Process orders, literature requests, and applies information to our customers • Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues
Minimum Qualifications:
• High school qualifications or equivalent • Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook • Experience using Customer Service software
Preferred Qualifications:
• Bachelor’s degree completed or in process • Ability to interact professionally with others and work independently in a fast-paced environment • Strong problem solving and interpersonal skills • Excellent verbal and written communication skills • Highly dependable team player • Ability to prioritize workload and complete responsibilities on time • Fluent in English • SAP knowledge