About this role
Who We Are:
Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com or follow us on LinkedIn to learn more.
This position is based in Tempe, Arizona and only candidates within a commutable distance to our Tempe office will be considered.
What You Get to Do:
Manage benefit service lines for multiple client accounts and resolve employee questions efficiently
Provide education to client employees on benefits and perks, retirement planning issues, Sequoia tech tools, etc.
Act as a resource and advocate for client employees with claims management cases
Assist employees with navigation of Sequoia’s three client web portals and mobile app
Prepare quarterly reports and attend review meetings with clients
Help build out knowledge center and FAQs
Participate in process improvement activities as needed
What You Bring:
Bachelor's Degree
5+ years of direct experience in a client service environment
Passion for delivering exceptional client service
Proven experience in a customer service role taking multiple phone calls and managing high volume email inquiries
Ability to navigate through various web tools and phone to communicate instructions effectively
Must be a listener and a good problem solver
Strong verbal and written communication skills
Ability to perform research to solve issues
Human resources/benefits and Salesforce experience preferred
Sequoia’s Culture – Our most important asset
Integrity
Passion for service
Innovative
Growth oriented
Caring for others
Promise-centric
Focused on relationship building
Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law.
Compensation & Benefits Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package.
Sequoia’s Candidate Privacy Policy
https://www.sequoia.com/legal/candidate-privacy-policy/