About this role
Responsibilities:
• Responsible for the management of their Team Leaders and the project managers under their supervision. • Manage team workload and assignment flow to PMs, helping to find additional support when needed, offering available time when they have it, and helping to identify coverage as needed. • Help manage client relationships for the team’s client accounts. • Consistently meet client expectations for delivering market research data and services. • Actively monitor and update the management team with key performance indicator data. • Identify, seek, and provide world-class training for team members in a rapidly changing environment. • Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc. • Allocate manageable goals to employees based on team needs, interests, and development needs. • Providing their staff leaders with timely, fair, and measured performance assessments and feedback to foster growth. • Reward and recognize performance as appropriate. • Communicate department and company strategy and direction regularly to teams so they can help drive success. • Share knowledge and best practices within Client Services to develop team members and ensure Dynata Client Services is best in class. • Contributing improvements to existing processes and proposing new process improvement ideas. Communicate with senior leadership on observed trends or other ongoing concerns facing the team that require higher-level involvement for resolution. • Responsible for team engagement activities, help in meeting individual targets (quarterly, half-yearly, and yearly), as well as being responsible for the career development plan for team members. Experience:
• At least 5 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation. • At least 2 years of progressive management experience of complex market research operational functions in matrixed environments. • 5+ years of experience in business environment. • 5+ years project management experience.
Knowledge & Skill:
• Has managerial knowledge of specific departments or function. • Has working knowledge of relevant industry issues. • Has basic understanding of relationships that exist between all relevant groups within the company or related functions. • Has basic supervisory knowledge and skills.