About this role
Ready to launch your career in IT with a global powerhouse?
Rentokil Initial is looking for a motivated IT Service Desk Support Analyst to join our dynamic regional team, supporting operations across New Zealand, Australia, and Fiji. This isn't just an entry-level role, it's your fast track to becoming an IT expert. You'll be the crucial first point of contact, diving hands-on into a supportive, high-energy environment!
Why Join Us
Working in an IT environment within a global companyStable, office-based team with clear processesOpportunity to grow and development support
What You’ll Be Doing
Provide first-line IT support to users at all levels, from technicians to leadershipTroubleshoot hardware, software, and basic network issuesSet up laptops, peripherals, and user accountsCreate, modify, and terminate user accessEscalate issues when required and follow up to resolutionDocument issues and solutions clearly in the service desk system
What We’re Looking For
Up to 1 year of IT support experience preferred but not requiredRelevant IT study, certification, or internship Genuine interest in building a career in ITExposure to service desk tools (ServiceNow or similar)Basic understanding of Windows environments, hardware, and user supportStrong communication and customer service skillsWillingness to learn, take feedback, and growExperience within the Google suite is highly desirable
Applicants currently must have the right to live and work permanently in New Zealand.
Successful candidates must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria.
About us:
Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. Our parent company, Rentokil Initial plc, is one of the largest business services companies in the world, with 68,000 employees in over 80 countries. The company provides a range of support services globally, where our brands represent a consistent quality of service.
From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.