About this role
Customer Success Manager – Hybrid – Gothenburg, Sweden
We seek a Customer Success Manager to join our team at Microdeb in Gothenburg, Sweden!
As a Customer Success Manager at Microdeb, you will be responsible for ensuring customers successfully adopt, use, and gain value from our solutions throughout their lifecycle. You will act as a trusted advisor to your customers, building strong relationships, understanding their business objectives, and advocating for their needs internally. This role includes regular on-site visits to customer locations to strengthen relationships, support strategic collaboration, and ensure ongoing customer engagement.
At Microdeb, we are dedicated to transforming the way businesses handle transactions. With a strong focus on seamless, secure, and efficient payment solutions, we empower businesses across multiple industries to optimize operations and enhance customer experience. Our Mission is to provide innovative, flexible, and user-friendly payment solutions that streamline transactions, reduce friction, and enhance operational efficiency. We believe in creating technology that is intuitive, reliable, and adaptable to businesses of all sizes. We’re a friendly, technically focused team that enjoys collaborating to build innovative solutions that make a meaningful impact.
Here is a little window into our company: Microdeb is a leading provider of integrated payment and order management solutions, helping businesses modernize their payment ecosystems. With years of experience, a dedicated team of experts, and a passion for technology, we continuously innovate to meet the evolving needs of our clients. Microdeb was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
The successful candidate will be based anywhere in Sweden, working in a hybrid work model from our office in Gothenburg!
What your day will look like:
Customer Value and Adoption
Own the post-sale customer relationship and ensure customers achieve their desired outcomes using Microdeb’s solutionsDrive product adoption through onboarding support, training sessions, and ongoing engagementProactively identify risks to customer satisfaction and address issues before they escalateRelationship Management
Serve as the primary point of contact for assigned customers, building trusted relationships with both operational and senior stakeholdersConduct regular check-ins, business reviews, and on-site visits to understand customer priorities and challengesAct as the customer advocate within Microdeb, collaborating with product, support, and delivery teams to resolve issues and influence roadmap decisionsRetention and Account Health
Maintain a strong understanding of account health, usage patterns, and customer sentiment Support contract renewals by ensuring customers clearly recognise the value deliveredContribute to churn reduction through proactive engagement and effective problem-solvingAccount Growth Support
Identify opportunities for account expansion based on customer needs and successPartner with commercial colleagues to support upsell and cross-sell opportunities within existing accounts where appropriateCRM and Reporting
Maintain accurate records of customer interactions, risks, and opportunities in the CRMProvide regular updates on customer health, key activities, and insights to internal stakeholdersAbout You:
Proven experience working as a Customer Success Manager or similar client-facing role within a SaaS or technology environment is essentialStrong ability to build long-term relationships and communicate clearly and professionally with customersCustomer-centric mindset with a passion for helping clients succeedProactive, organised, and comfortable managing multiple accounts and prioritiesWillingness and ability to travel to customer sites across SwedenProfessional proficiency in Swedish and English, both written and verbalLegally authorised to work in SwedenWhat we offer:
Competitive salary with a bonus structure linked to customer retention, satisfaction, and account growthA collaborative and supportive work environment with opportunities for professional developmentThe opportunity to work with a well-established and growing company in the cloud services and payment solutions spaceFor further information about Microdeb, you can visit our website athttps://microdeb.se/en/
We thank all applicants for their interest; however, only the candidates selected for an interview will be contacted.