About this role
About the Role Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a Product Trainer & Technical Support professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support.
Core Responsibilities
Perform on-site product installations and deliver in-person product trainings at customer locations.Conduct hands-on training sessions and workshops for groups of 5–10 participants.Provide 1st-level customer support, including basic troubleshooting, licensing, and configuration.Deliver virtual trainings, webinars, and remote support when required.Act as a trusted technical contact, maintaining strong long-term customer relationships.Travel extensively across Germany.Visit the office for repairs or technical interventions when needed.Support the company at trade fairs and industry events.Document installations, issues, and resolutions accurately.Requirements
Experience & Profile
2–5 years of experience in product training, technical support, or a similar client-facing technical role.Comfortable leading on-site trainings, workshops, and presentations.Strong communication skills – the ability to explain technical concepts clearly is more important than deep technical expertise.Affinity for technical problem-solving and hands-on work.Motivation to learn – full product training will be provided.Well-organized, reliable, and self-sufficient.Flexible mindset and willingness to travel.Languages: Native German, very good English.Nice to Have (not mandatory)
Background in VR / AR technologies.Linux experience.Programming or general IT / tech background.Experience working with hardware installations or technical training environments.