About this role
LiveKit is building the infrastructure layer for the voice-driven era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe agents in production. Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year.
You'll thrive at LiveKit if you:are customer obsessed
are known as the go-to person for tackling tough problems
work hard and can build and ship fast
focused on polish, detail and quality
are a fast learner, frequently picking up new tips, tricks, and skills.
The best way to impress us is with thoughtful ways you’d implement LiveKit, and potentially tinkering with it 😊
About This Role:LiveKit is looking for a Customer Success Manager to help customers successfully launch and scale voice, video, and real-time AI applications built on our platform.
You’ll work closely with developers, product teams, and engineering leaders to help customers move from their first implementation to production deployment.
Your focus will be helping customers adopt the platform, ship real products, and scale usage over time.
This role partners closely with Account Executives but focuses entirely on customer success and product adoption. Account Executives own renewals and commercial expansion.
This is one of the first Customer Success hires at LiveKit, so you’ll also help build the foundation for how we support customers as the company grows.
What You’ll DoHelp customers move from initial onboarding to successful production deployment
Work closely with developers and engineering teams integrating LiveKit into their products
Drive product adoption and usage growth across your customer accounts
Support customers as they integrate LiveKit into their backend systems, infrastructure, and production environments
Create success plans aligned with what customers are building and shipping
Monitor usage, adoption signals, and deployment progress to identify risks early
Share customer feedback with Product and Engineering teams
Partner with Account Executives to ensure customers are set up for long-term success
Help build the first Customer Success playbooks, onboarding programs, and lifecycle processes
Define customer health signals and adoption metrics as the CS function scales
Who You Are4–7 years of experience in Customer Success, Technical Account Management, or Solutions Engineering
Experience supporting API platforms, infrastructure software, or developer tools
Comfortable working with developers, product teams, and engineering organizations
Experience helping customers move from implementation to production deployment
Familiar with technical integrations, APIs, and system architectures
Experience building or improving customer success programs, such as onboarding frameworks, playbooks, or customer health metrics
Comfortable supporting enterprise customers with multiple stakeholders
Strong communicator who can engage both technical users and leadership teams
Comfortable working in a startup environment where processes are still being built
Nice to HaveExperience supporting real-time communications, voice, video, or streaming platforms
Experience working with AI, developer platforms, or infrastructure products
Background in developer-facing companies such as Stripe, Twilio, Datadog, Cloudflare, or similar
Our Commitments to YouWe offerAn opportunity to build something truly impactful to the world
Contribute to open source alongside world-class engineers
Competitive salary and equity package
Health, dental, and vision benefits
Flexible vacation policy
LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact [email protected].