About this role
We're looking for a Staff Product Manager to help us build customer experiences that actually wow people across every touchpoint.
Our Experience Platform team owns the end-to-end customer journey across all Lemonade products. You'll drive the strategy and execution that makes every interaction feel seamless, consistent, and genuinely helpful. This means turning both the obvious signals and the subtle ones into clear insights, then building the initiatives that raise the bar on customer experience.
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
In this role you'llBuild product strategy for our Experience Platform, focusing on user experiences that scale beautifully
Partner with design, engineering, data, and other product teams to set goals and tackle the right problems
Spot opportunities for improvement and turn them into prototypes and action plans that move the needle
Drive execution of platform initiatives while keeping all product teams aligned and moving forward
Define how we measure customer experience success and use that data to optimize everything we build
Lead small, agile teams through complex product challenges with clear direction and ownership
Translate qualitative feedback and quantitative signals into product decisions that customers actually feel
What you'll needAdaptability, drive, and an efficiency mindset - we believe these matter most in human-AI collaboration
7+ years as a product manager at an established company, with platform experience preferred
Strong UX instincts and the ability to see both pixel-level details and big-picture strategy
Experience building platform products that serve multiple internal teams and external users
B2C or SMB SaaS experience (bonus points, but not required)
Outstanding communication skills - you can present complex findings clearly to any audience
Self-organized and process-driven approach to managing competing priorities
Data-driven mindset with proven ability to turn metrics into meaningful product improvements
Educational degree (or equivalent experience)
Ready to work in an office environment most days of the week
Enthusiasm about learning and adapting to the exciting world of AI - a commitment to exploring this field is a fundamental part of our culture