About this role
At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀
This is a once-in-a-lifetime opportunity to join a hyper-growth startup as a Senior Strategic Services Consultant (potentially rebranding to Technical Account Manager) within our Australia Professional Services team. ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. We replace all individual workplace productivity tools with a single, unified platform—including project management, document collaboration, spreadsheets, chat, goals, and more. Our mission is to make the world more productive, and as one of the fastest-growing SaaS companies globally, ClickUp helps millions of users save at least one day every week!
We’re seeking an experienced Senior Strategic Services Consultant to partner with enterprise customers across Australia. You’ll develop long-term strategies, manage complex projects, and deliver expert consultation to optimize processes, improve ROI, and drive operational excellence. You’ll conduct discovery, make recommendations, manage enablement and change, and serve as a trusted advisor throughout the customer lifecycle.
If you’re a proactive, collaborative, and solutions-oriented go-getter who thrives on new challenges, this role is meant for you!
The Role:
Lead the creation of strategic roadmaps for clients, aligning business objectives with ClickUp solutions
Provide expert consultation to optimize processes, improve ROI, and enhance operational efficiency
Conduct ROI analysis and advise clients on maximizing their investment
Identify initiatives to manage customer expectations and satisfaction, including discovery, recommendations, project management, and enablement
Collaborate with offshore teams to deliver projects and ensure accurate execution
Partner with customers to set business goals, timelines, priorities, and success metrics
Identify and nurture client champions to drive user adoption and satisfaction
Run meetings to assess progress, improvement opportunities, and ClickUp's impact on productivity
Host regular syncs to uncover additional success areas
Gather functional and technical requirements and map them to ClickUp solutions, including scoping integrations with the Services Integration team
Act as a product expert and customer advocate
Partner with Sales, Solution Engineering, Success, Support, and Product teams to understand use cases, transfer knowledge, and provide feedback
Collaborate to identify account growth and upsell opportunities
Contribute to operational process improvement
Prioritize customer experience and monitor adherence to policies
Coach and mentor less experienced team members
Qualifications:
2-3 years of experience in B2B SaaS as a technical customer success manager, implementation manager, technical project manager, technical account manager, or technical consultant
Strong project management skills
At least 2 years of experience implementing new technology for medium and large organizations
Strong problem-solving skills
Ability to clearly articulate technical topics to a non-technical audience
Superb written and verbal communication skills
Positive attitude, empathy, and high energy
Strong customer-facing and presentation skills with the ability to establish credibility with executives
Some travel may be required based on client needs
Bonus:
Experience in SaaS, PPM software, or collaborative work management tools
Experience with enterprise solutions such as JIRA, ServiceNow, SFDC, Oracle, SAP, Workday, Netsuite, etc.
Experience in consulting or deploying software across multiple organizations
Experience building technical integrations via API, middleware, or PaaS tools
Qualifications in PMP, PRINCE2, Scrum, Kanban, Agile, etc.
MBA or advanced degree
#LI-NMR #LI-Remote
Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
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ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to [email protected].