About this role
Your Tasks:
• Support sales managers with all administrative tasks and ensure that day-to-day operations run smoothly. • Maintain direct customer SRM portals and manager communications regarding orders and payments • Handle forecast checks, order downloads, shipment status updates, and payment corrections • Coordinate customer compliance documents and technical documents • Check sample availability and process sample applications • Maintenance of customer in CRM system; be familiar with the applications and associated processes, and actively use the system. Identify and resolve potential issues • Sales data analysis & processing; Processing sales figures, sales statistics, sales reports • Handle customers’ phone/Email inquires and forward to RSM based on region split • Handle initial customer complaint communications for non-technical issues • Assistant to seminar/forum/exhibition, especially the big seminars/meetings in big customer side • Limited customer visits to improve non-technical cooperation. Eg: forecast, logistic, payment and order processing issue • Support sales managers on big customers business activities tracking • Support sales managers on coordinating with customer for loan/return equipment • Important business visit or trip plan for sales team • Sales Process optimization and standardization • Organize and coordinate for East Asia sales meeting and other important sales meetings; make meeting minutes • Support sales managers for travel reimbursement • Close contact with German headquarter Your Skills:
• Bachler or college degree in administration, international trade, or related field • At least 3 years of relevant office experience (sales assistant experience preferred) • Good English skill for office work • Strong proficiency in Microsoft Office, solid EXCEL skills • Experience with CRM system is preferred • Strong communication skills • stable, highly motivated, well organized, detail oriented, highly-committed, friendly Your Benefits:
• Opportunity to work at an innovative and fast-growing international company
• Flexible working hours with home office options
• Fringe benefits (e.g. performance-oriented bonus, transportation allowance, employee assistance program)
• Up to 20 days annual leave depending on your years of service
• Comprehensive training opportunities
• Family owned company with a welcoming and supportive atmosphere