About this role
Fixed L1 Technical Support Advisor at Vodafone Qatar. Location: Doha, Doha, Qatar. Role: resolving complaints, logging interactions, monitoring SLAs Requirements: Engineering degree in telecommunications or relevant experience; minimum 5 years in fixed operations with telecom vendors/operators; ITIL or PRINCE2 and vendor certifications preferred; ability to create training materials, troubleshoot, and communicate RCA to customers. Category: Customer Service Seniority: Senior Level Tools: CRM Certifications: itil, prince2, alcatel nrs1, alcatel nrs2, cisco Commitment: Full Time Workplace: Onsite Languages: English