About this role
Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose
• Client Servicing for Trade Finance Operations Key Accountabilities
• Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions Job Duties & Key Requirements
• Capable managing the Customers and handling queries for Trade Finance products • Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly • Own the Customer Transaction end to end • Ensure that the self KPI's and KRI's are managed and maintained as per the group's expected standards • Advise the client on the trade transactions • Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions Required Experience / Competencies
• Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts • 5+ years of Work Experience in handling the Trade Finance products • Excellent Client / Customer management skills, business orientation • To manage processes and metrics on a day to day basis • To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place Education / Preferred Qualifications
• Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products DBS India - Culture & Behaviours
• Drive Performance Through Value Based Propositions • Ensure Customer Focus by Delighting Customers & Reduce Complaints • Build Pride and Passion to Protect, Maintain and Enhance DBS' Reputation • Enhance Knowledge Base, Build Skill Sets & Develop Competencies • Invest in Team Building & Motivation through Ideation & Innovation • Execute at Speed While Maintaining Error Free Operations • Develop a Passion for Performance to Grow Talent Pool • Maintain the Highest Standards of Honesty and Integrity
Location: Vikhroli Job: Operations Schedule: Regular Employee Status: Full time