About this role
Job Purpose Drive customer usage and engagement for DBS Cards and PayLah! through strategic partnerships, compelling propositions, and seamless customer journeys. This role also leads and develops a team to originate, execute, and scale partnerships across key merchant ecosystems, positioning DBS as the preferred payment method. Key Responsibilities
• Partnership Strategy & Business Development
• Identify, originate, and secure strategic partnerships across priority merchant categories to drive payments usage and billings growth • Build and manage a robust pipeline of opportunities aligned to business priorities • Lead end-to-end partnership lifecycle: prospecting, pitching, negotiation, onboarding, and scaling • Develop differentiated value propositions grounded in customer insights and commercial impact
• Usage Growth & Campaign Management
• Design and execute integrated campaigns to drive Cards and PayLah! usage, spend, and engagement • Collaborate with Marketing, Product, Rewards, and Digital teams on go-to-market execution • Drive adoption, category penetration, and incremental spend via targeted partnerships
• Customer Journey & Proposition Development
• Define and enhance end-to-end customer journeys to deliver seamless, intuitive experiences • Translate customer insights and behavioural trends into actionable strategies
• Performance Management & Analytics
• Own and track KPIs including billings, usage uplift, campaign ROI, and partner performance • Lead business case modelling, forecasting, and post-implementation reviews • Drive a data-led culture within the team to optimise outcomes
• Stakeholder Management
• Partner cross-functionally across Product, Analytics, Marketing, Merchant, and Digital teams • Build strong external relationships with stakeholders at partner organisations • Influence alignment across internal and external stakeholders
• Team Leadership & People Management
• Lead, coach, and develop a high-performing team of partnership/campaign managers • Set clear goals, monitor performance, and drive accountability against business targets • Provide guidance on deal structuring, campaign strategy, and execution excellence • Foster a collaborative, entrepreneurial, and results-driven team culture • Mentor team members to build pipeline strength and leadership bench Key Accountabilities / KPIs
• Growth in Cards & PayLah! billings, active usage, and engagement • Successful onboarding and scaling of strategic partnerships • Campaign effectiveness (ROI, conversion, acquisition, retention) • Strength and health of partnership pipeline • Team performance, engagement, and capability development • Delivery of seamless customer journeys and partner integrations Experience & Requirements Core Experience
• At least 8-10 years of relevant experience • Proven track record in business development, partnerships, or payments/cards • Experience in consumer payments, digital wallets, or merchant ecosystems preferred • Demonstrated experience in team leadership / people management • Strong track record of delivering measurable commercial outcomes Skills & Capabilities
• Highly driven, entrepreneurial, and results-oriented • Strategic thinker with strong commercial acumen • Collaborative leader with strong ownership mindset • Data-driven with ability to translate insights into actions • Excellent negotiation, communication, and stakeholder management skills • Customer-centric mindset with deep understanding of user behaviour • Strong execution capability in fast-paced, matrixed environments • Proven leadership and coaching capability • Comfortable navigating ambiguity and driving outcomes end-to-end Preferred Qualifications
• Degree in Business, Marketing, Finance, or related discipline • Experience in payments, fintech, e-commerce, or digital ecosystems • Familiarity with cards products, merchant economics, and digital channels
Location: DBS Asia Central Job: Product Management Schedule: Regular Employee Status: Full time