About this role
• Provide 24 x 7 IT Operational support to production support teams including weekends and holidays. • Ready to work in rotation shifts. • Incident Management and Reporting • Recovery coordinator for involving the right parties and recording of chronological events • Point of escalation for support staff or management • Review all daily activities and ensure completion of shift duties for each team and proper handover • Monitoring and recovery of batch jobs • Perform health checks and alert management. • Coordinate DR testing. • Consolidate and analyse management reports for presentation. • Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles. • Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team. • Ensure proper guidance, training and mentoring are given to new staff. • Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams. • Ensures on-time communication to stakeholders on application issues. • Facilitate and manage business/operations communication during critical issues.
Location: DBS Asia Hub Job: Technology Schedule: Regular Employee Status: Full time