About this role
Live Operations Analyst at OVO Energy. Location: Bristol or Glasgow or London. Role: managing performance, providing insight, analysing data Requirements: Mid-level analyst with strong analytical and stakeholder skills, experience with contact centre tools (Genesys, WFM, QStory), Google and Microsoft Office products, ability to work flexible rota including weekends, bank holidays and on-call. Category: Customer Service Seniority: Mid Level Tools: Google office products, Microsoft Office products, Genesys telephony routing, WFM, QStory Commitment: Full Time Workplace: Hybrid Languages: English