About this role
About the Role
We are seeking an experienced Business Planning Project Manager to drive key strategic initiatives within the Consumer Banking Group (CBG). This role plays a critical part in wealth management and branch transformation projects, delivering meaningful business impact through data-driven planning and execution. You will lead high-impact programs such as branch rationalization, digital transformation, customer experience enhancement, cross-business collaboration, and strategic business planning.
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Key Responsibilities
Strategic Planning & Project Leadership
• Take ownership of CBG key projects, particularly in wealth management and branch transformation • Support business heads in strategy development, planning, and execution • Drive impactful initiatives with a data-driven approach, delivering measurable business outcomes • Proactively communicate project updates and insights to senior stakeholders
Branch & Customer Experience Management
• Oversee branch service environments, facilities, and operational standards • Ensure high-quality service delivery for wealth management customers • Lead initiatives to enhance customer and employee experience (EJ improvement)
Branch Facilities & Vendor Management
• Act as Service Delivery Manager (SDM) for outsourced service arrangements: • Manage contracts, renewals, site visits, and payments • Ensure vendors meet contractual and SLA requirements • Monitor vendor performance and proactively resolve issues • Maintain strong communication with outsourced service providers (OSPs)
Cross-Functional Team Collaboration
• Coordinate across CBG to drive strategic initiatives: • Branch transformation • Digitalization and process efficiency • Cross-functional collaboration models
• Lead and influence multiple stakeholders across departments and external partners
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Requirements
• Minimum 5 years of experience, preferably in banking, branch operations, or vendor management • 7 years in knowledge of consumer banking group business (preferred) • Strong project management, planning, and execution capabilities • Experience in stakeholder management across internal teams and external vendors • Familiarity with branch operations, especially facility and service management • Strong analytical, problem-solving, and decision-making skills • Ability to work under pressure with high accountability and emotional intelligence (EQ) • Agile, detail-oriented, self-driven, and adaptable mindset • Excellent communication skills in Mandarin & English • Proficient in Microsoft Office (Excel, PowerPoint, Word)
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What We’re Looking For
• Strong ability to work independently and lead cross-functional projects • Fast learner with a growth mindset and willingness to challenge the status quo • Strategic thinker with execution excellence • Passion for driving transformation and delivering business impact
Location: Honhui A-14F Job: COO Office/Business Mgt & Support Schedule: Regular Employee Status: Full time