About this role
Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose Managing the Cross Border Remittances (Inward/Outward) Requirements Key Accountabilities To be a team lead Outward A2 transactions as per Internal process and strictly adhering to the External & Regulatory Guidelines. Maintaining the Client services as per expectations at the desired levels and manage all the stake holders. Job Duties & responsibilities
• Monitoring and Processing of Outward Remittances A2 payments including LRS cases and manage BAU as per internal and regulatory guidelines. • Team management Skills and a people's manager. • Interaction with internal, RBI Auditors & other regulatory agencies e.g. DGFT, FEDAI etc. • Knowledge on Nostro Reconciliation and rules pertaining to such Recon. • Learn and Guide the team on various staff functions, including operations, management viewpoints and organisation's policies and practices affecting each phase of business. • Provide support as needed in the various departments, including reporting, making/checking of transactions, creation of PPTs, customer service as needed. • Strengthen relations with the various stake holders and the client facing branches Interacting with the relationship managers and products and internal teams to resolve all payment queries and issues promptly. • The Job will also include internal and external customer meetings, hence should possess strong inter personal, analytical and presentation skills • Open to work and perform in dynamic environment and under pressure situations, wherein individual skills combine with team's performance to determine the success of the unit. • Understanding & highlighting the risks in the process, and work on process improvements • Ensure that the KPI's and KRI's are managed and maintained as per the group's expected standards. • Capable of managing project level deliverables and targets • Constantly monitor the productivity of the team, create effective back up & ensure transparent conduct of the employee assessment process. • Ensure Group alignment for Cash operation vertical. Required Experience
• Should be having capabilities to effectively handle all types of customer complaints, enquiries Queries. • Interacting with external service providers and correspondents like, beneficiary bank / issuing bank regarding any clarification with respect to Cash transactions. • Excellent Client / Customer management skills, business orientation. • Be capable to ensure smooth transition without impacting customer deliverables, to manage processes and metrics on a day to day basis, • A positive and attitude to work in a team and provide proper assistance and support to the team as required, • Capability to identify areas of risk and suggestions to mitigate Education / Preferred Qualifications
• Graduate / Post Graduate Core Competencies
• Strategizing and Problem-solving skills • Thorough Knowledge on FEMA, with minimum experience of 15 years in core FCY Trade and Cash fields. • Should have managed large volumes and teams • Preferred having Knowledge of Trade/and A2 payments. • Awareness on Capital Accounts transaction monitoring, controls and follow ups. Technical Competencies
• Good knowledge on Microsoft applications • Overview of systems used in Cash Operations • Functional Knowledge in handling SWIFTs Work Relationship
• Excellent communication skills • Presentation skills
Location: Vikhroli Job: Operations Schedule: Regular Employee Status: Full time