About this role
Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
• Lead and manage the section to ensure delivery of account services and processing at an efficient and cost-effective manner while maintaining high quality and sound risk control according to established procedures, bank policies and service standards. • Plan the resources of the CAS team to meet SLA and productivity KPIs. • Organize and train a capable team to handle the section’s activities. • Make continuous improvement in the processes by using new technology and process re-engineering. • Drive the operation digitalization and people transformation.
Principal Responsibilities Process Management
• Ensure activities of the section are completed as per established procedures, policies and guidelines, within specified standards of quality, agreed service level. • Review, recommend and develop action plan for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously. • Recommend and implement appropriate actions in response to regulatory and related developments that impact on operation guidelines and procedures.
Compliance and Risk Management
• Adhere, provide guidance and ensure the members/section comply with the rules, guidelines and regulatory requirements of the Bank, HKMA, MAS, etc. pertaining to the operations. • Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required • Escalate exceptional/outstanding/suspicious transactions to ED, Head of IBG Operations / MD, Head of Operations and other relevant parties where appropriate for necessarily follow up action per the Enhanced Incident Escalation/Incident Management Policy • Promote staff awareness on regulatory and compliance requirements and internal control standards and ensure all operations are compiled to the statutory and regulatory requirements. • Accountable for team control testing including designing tight controls for manual tasks
Team Management
• Provide direction by setting Key Performance Indicators for staff and monitoring, appraising actual performance against targets. • Coach and develop subordinates and guide them in completing their responsibilities. • Promote and encourage open and good communication amongst all levels of staff with care, respect and honesty • Attract and select right people for the section and integrate new staff members to fit into DBS values, culture and practices • Optimize team capacity management
Project Management and Others
• Liaise and work with Technology to improve and optimize on the use of the Bank's operating systems • Manage working relationships with internal/external service partners to ensure that a seamless process flows for loan operations, and to support their initiatives for revenue generation and market share expansion • Keep abreast of market, business development and practices and share with members
Key Accountabilities
• Accomplish the job objective and perform the principal responsibilities. • Achieve the agreed Key Performance Indicators (KPI) annually. • All the work performed by the section is in accordance with established procedures, bank policies and code of conduct. • Develop a team with all-around skill-sets pertaining to related processing
Relevant Experience
• Minimum 15 years of relevant working experience with 5 years’ proven track record in managing and leading an operation team of more than 30 members. • Sound experience of banking operations and practices
Functional/Technical Competencies Functional
• Sound knowledge and solid experience of banking operations and account services processing • Cash products’ knowledge • Operational skills and knowledge • Project management skills Technical
• Sound knowledge of Gen AI and Agentic AI • Sound knowledge and understanding of banking and IT operations and practices. • Good leadership and management capabilities • Strong senses of risk controlling and management • Result and customer service oriented • Excellent interpersonal, problem-solving skills and negotiation techniques • Self-motivated with strong analytical mind and creative thinking • Good communication and presentation skills • Good PC knowledge and skills
Education and Professional Qualification
• University Degree Holder in Finance or equivalent subject • Professional qualifications in Banking (e.g. AHKIB) an advantage
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Location: Two Harbour Square Job: Operations Schedule: Regular Employee Status: Full time