About this role
Business Function Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
• Timely triaging, root cause analysis, and implementation of preventive actions to ensure seamless change execution • Provide end-to-end operational support for 24x7 applications across various environments • Conduct real-time validation of application health and connection availability • Promptly address monitoring alerts and resolve user issues, both technical and functional • Coordinate support for change requests and deployments.
Requirements
• Minimum 5 years of experience as a Support Analyst or in a similar role • Strong problem-solving and analytical skills to identify and resolve complex issues • Proficient in using monitoring tools and techniques to proactively identify and address application health concerns • Excellent communication and collaboration skills to work effectively with cross-functional teams • Ability to work under pressure and meet tight deadlines
Location: DBS Asia Hub Job: Analytics Schedule: Regular Employee Status: Full time