About this role
Workforce Manager at Home Genius Exteriors. Location: Cleveland or Dallas. Role: forecasting volume, creating schedules, monitoring operations Requirements: Experience in contact center workforce management, forecasting, scheduling, real-time intraday management, advanced Microsoft Excel, Five9 or WFM software, reporting tools (Power BI/Tableau), and ability to communicate insights to leadership; willingness to travel up to 50%. Category: Business Operations Seniority: Mid Level Tools: Five9, Workforce Management (WFM), Microsoft Excel, Power BI, Tableau Commitment: Full Time Workplace: Onsite Languages: English