About this role
Quality Improvement Specialist at The City of Fort Worth. Location: Fort Worth, Texas, United States. Role: managing team, monitoring calls, researching accounts Requirements: High school diploma/GED and 3 years related customer service experience; preferred: AS400, CRM, Workforce Management, Call Monitoring/ACD, leadership/training, call quality monitoring, account research, bilingual English/Spanish. Category: Customer Service Seniority: Mid Level Tools: AS400 billing systems, CRM systems, Workforce Management systems, Call Monitoring systems, ACD Call Management systems Commitment: Full Time, Temporary Workplace: Onsite Languages: English, Spanish