About this role
Technical Customer Support Lead - Stockholm or London at Tandem Health. Location: Stockholm or London. Role: building automation, owning Intercom, improving triage Requirements: Experience in technical/support operations and Intercom, strong Swedish and English, interest in AI/automation, ability to build triage/automation/escalation, strong communication and documentation skills. Category: Customer Service Seniority: Mid Level Tools: Intercom, Intercom Fin, Zendesk AI, Ada, Decagon, Sierra, ChatGPT Commitment: Full Time Workplace: Onsite Languages: Swedish, English