About this role
Support Engineer II at Blackpoint Cyber. Location: Australia. Role: resolving escalations, automating workflows, documenting knowledge Requirements: 3+ years in technical or customer support; strong Zendesk skills; experience with microservices, APIs, Docker, AWS/Azure; Windows and macOS troubleshooting; PowerShell, Sysinternals, Python/Bash/Ansible; networking fundamentals. Category: Customer Service Seniority: Mid Level Tools: Superblocks, n8n, Tines, webhooks, Zendesk, Docker, PowerShell, Sysinternals Suite, Python, Bash, Ansible, APIs, microservices, Windows, macOS, AWS, Azure Certifications: comptia a+, comptia network+, comptia security+ Commitment: Full Time Workplace: Remote Languages: English