About this role
The Cross Family of Agencies welcomes you. We need your talent and expertise.
Position Summary: Local surety agency is looking for a Bond Assistant to support Account Executives and Account Managers with administrative and customer service tasks. This position plays a key role in supporting the day-to-day operations of our surety bond department. The bond assistant will be responsible for processing bond requests and maintaining client records. The ideal candidate is detail-oriented, organized and comfortable working in a fast-paced environment where accuracy and responsiveness are essential. Key Responsibilities:
• Assisting existing bond processors with daily needs • Preparing and processing new bond requests using agency or carrier systems • Processing endorsements and cancellations • Reviewing bonds for completeness and accuracy • Communicating with clients, underwriters and internal staff to obtain required information and documentation to support bond transactions • Maintaining and updating client records and bond files in the agency management system • Respond to client inquiries via phone and email in a timely, professional manner • Support Account Executives and Account Managers with administrative tasks, as needed Qualifications:
• 2+ years of customer service or administrative experience preferred • Strong organizational and time-management skills • Excellent written and verbal communication skills • High attention to detail and accuracy in documentation • Ability to work independently and as part of a team • Proficient in Microsoft Office (Outlook, Excel, Word)
Compensation: The base range for this role is $20.00–$24.00 hourly]. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.