About this role
• PRINCIPLE RESPONSIBILITIES: • RFQ • Serves as a direct Super Service, Platinum & Silver customer contact for quote processing and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer requirements. • Processes Super Service, platinum & Silver customer quotations in a timely and accurate manner. • Controls and manages RFQ workflow • Reviews and validates quoted delivery with appropriate Production personnel prior to order entry. Prepares written response to Super Service, Platinum & Silver customer if delivery situation has changed. • Supplies information to Super Service, Platinum & Silver customers concerning pricing, delivery, technical inquiries, shipment details, etc. • Quotation follow up for order execution
• ORDER FEEDBACK • Serves as a direct Super Service, Platinum & Silver customer contact for order feedback and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer order requirements. • Processes Super Service, Platinum & Silver customer feedback requests in a timely and accurate manner. • Controls and manages Feedback Workflow • Reviews and validates Super Service, Platinum & Silver customer order deliveries with appropriate Production personnel and prepares a written response to customer if delivery situation has changed.
• ORDERS • Supports order booking and administration process
• COMPLAINTS • Controls and manages CAT A/B VOC Workflow process
• OTHER • Coordinates Fusion Maintenance and Price List Creation • KPI Management • Investigates and verifies accuracy of all debit and credit adjustments to customer accounts • Analyzes project wins and losses. • Inside Sales Initiatives • Performs other duties as required.
• QUALIFICATIONS/EXPERIENCE • Preferably Honours degree in business management (or similar, e.g., marketing, sales), or Minimum 5 years’ experience in Customer Service / Inside Sales • Knowledge of Systems Administration and Management • Excellent PC skills (MSO) / Excellent interpersonal / telephone skills. • Detail orientated, able to maintain accuracy under pressure
• ORGANISATION STRUCTURE • Reports directly to the Inside Sales Operations Manager