About this role
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Pledge for Success: We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.
Position Summary: Responsible for the daily repair, maintenance and operation of the slot machines, slot data collection system, progressive control systems and related equipment.
Primary Duties and Responsibilities:
• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Safeguard against theft and ensure the security and integrity of all slot machines, keys, radios, and casino property.
• Maintains Electronic Gaming Machines and equipment.
• Assist with training Slot Technician I team members.
• Performs work with little follow-up.
• Promote outstanding customer service, safety, and security.
• Handle complaints according to established company and department policies and procedures.
• Report developments which may affect the casino operation to slot management.
• Document and report the daily activities of the shift.
• Maintains confidentiality of sensitive information.
• Performs other related duties as assigned.
Minimum Qualifications:
• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Three (3) years’ experience as a Slot Technician.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Successful completion of a recognized training course in the repair and maintenance of electronic slot machines and basic knowledge of electricity and/or mechanical equipment.
• Demonstrate working knowledge of all slot machines and slot data systems.
• Successfully receive sign off on the "Slot Technician II Knowledge Checklist."
• Must have exceptional troubleshooting skills.
• Must be able to lift up to fifty pounds, use an “in-ear” communication device daily, and have the dexterity to service slot machines.
• Must be able to work various shifts and flexible hours.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.
Work Shift: Swing (United States of America)
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