About this role
Job Title: Associate, Sales Support Job Description This Virtual Customer Support Specialist role is responsible for servicing the inbound que pertaining to SAP store listed products via:
•Live chat •Incoming Tickets
In addition, the role is responsible for demonstration of required products to SAP potential customers via conference call.Responsibility/Activity
• Escalate clients' requests and complaints to appropriate channels. • Update clients about their requests and complaints status accordingly • Gather client's feedback, identify problem trend and report to supervisor for discussion or • Resolve and accurately log customer's post-sale requests with the highest level of professionalism. • Services may include responding to general order status and delivery queries, expediting Escalating issues which are beyond the training level provided. • Provide full support to end user following protocols agreed between Webhelp and our client focusing on quality and appropriate communication. • Engage with internal & external parties to understand requirements for execution
REQUIRED SKILL (MUST)
• Minimum 3 years’ experience in Technical support and Customer Service • Have understanding about E-commerce • Understand Software and Hardware • Excellent verbal and written communication skills in English • Education level: Diploma and above • Minimum 2 years’ experience in IT or relevant experiences • Be familiar with the Computer and Laptop • Able to support APJ hour : 8am - 5pm • Basic knowledge about Excel • Knowledge on Javascript and/or Cloud Development • Have sales representative experience. • Having technical customer support is an advantage. • Basic mathematical skills
Location: MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak Language Requirements: English Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents