About this role
Job Title: Associate, Real Time Management Job Description
• Preparation of daily / Weekly / Monthly reports & presentations / decks • Preparing of schedules using Erlang for different queues across multiple locations • Resolve escalated issues and requests from site management • Root cause analysis of SLA deviations, action plan development and resolution • Monitor real-time queue, schedule adherence & attendance. • Key daily exception requests and update schedules • Crosstrain with Scheduling Analyst • Optimize breaks the day of or day before the actual schedule • Schedule ADHOC intra-day training requests and update schedules • Produce and analyze daily efficiency reports (representative availability, access level etc.) • Attend centralized and/or site management meeting, as required • Cater to real time adhoc requests as and when required
Requirements:
• Strong communication skills (spoken and written) • Solid knowledge of Microsoft Excel and PowerPoint • Comfortable working with computers and various systems • Willingness to work on a 24/7 rotational shift • Candidates with scheduling experience will have an added advantage • Ability to perform well under pressure and in dynamic environments • Self-driven with a strong desire for continuous learning and improvement • Open to local Malaysian candidates only
Location: MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIO Language Requirements:
Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents