About this role
Job Title: Associate, Sales Support Job Description Associate, Sales Support role is responsible for servicing the inbound que pertaining to SAP store listed products via: • Live chat • Incoming Tickets In addition, the role is responsible for the demonstration of required products to SAP potential customers via conference calls. • Escalate clients' requests and complaints to appropriate channels. • Update clients about their requests and complaints status accordingly • Gather client's feedback, identify problem trends, and report to supervisor for discussion or service enhancement. "Resolve and accurately log customer's post-sale requests with the highest level of professionalism. • Services may include responding to general order status and delivery queries, expediting delivery, determining price eligibility, determining return eligibility, retaining customers, and if necessary, canceling order lines/orders, and providing general sales and policy information" • Escalating issues which are beyond the training level provided. • Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication • Engage with internal & external parties to understand requirements for execution
Additional Job Description
• Minimum 3 years experience in Customer Service • Have an understanding about E-commerce. • Understand Software and Hardware • Excellent verbal and written communication skills in English • Education level: Diploma and above • Minimum 2 years experience in IT or relevant experiences • Be familiar with the Computer and Laptop
Necessary Skills
• Basic knowledge about Excel • Basic knowledge about any programming languages • Have sales representative experience. • Having technical customer support is an advantage. • Basic mathematical skills • Be able to work in a multinational team and be a team player • Have a problem solving and critical thinking mind.
• Privacy and Information security • Adhere security requirements in the process. • Protect the privacy of personal information.
Location: MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak Language Requirements: English Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents