About this role
Job Summary:
We are seeking a highly skilled and proactive Lead Operations Engineer to oversee and support our Data and Analytics (DNA) platform in a mission-critical environment. This role is responsible for delivering Level 2 (L2) and Level 3 (L3) support for the Data and Analytics team, ensuring stability, performance, and continuous improvement of our data platforms and processes. The position operates within a rotational shift model, covering 8 hours per day, 5 days a week, to ensure uninterrupted support during critical processing hours. As a senior member of the team, you will lead offshore operations, act as the primary escalation point, and drive operational excellence through automation, process optimization, and cross-functional collaboration. Essential Functions/Responsibilities:
• Operational Leadership: Lead and mentor a team of offshore engineers supporting DNA production, QA batch jobs, and applications. Ensure seamless operations across shifts and act as the primary escalation point for critical issues. • Production Support & Incident Management: Troubleshoot and resolve complex production issues related to data, systems, and applications. Drive root cause analysis and implement long-term solutions to prevent recurrence. • System Monitoring & Performance Optimization: Monitor job schedules, application performance, and system health using enterprise tools. Proactively identify and resolve performance bottlenecks. • Environment Management: Administer and maintain EIM environments across Azure and BI platforms. Lead environment refreshes, cutovers, and release activities for major and minor deployments. • Documentation & Knowledge Sharing: Develop and maintain comprehensive support documentation. Provide training and guidance to team members to foster knowledge growth and operational maturity. • Continuous Improvement: Identify opportunities to enhance system reliability, automate manual processes, and improve support efficiency. Champion best practices in production support and DevOps. • Stakeholder Collaboration: Collaborate with cross-functional teams, including development, QA, and business stakeholders. Work with Microsoft support to resolve Azure-related issues. Qualifications
• Bachelor’s Degree in Computer Science, Information Systems, or a related field. • 5+ years of experience in application development, production support, and system administration. • Proven experience leading technical teams in a high-availability, enterprise-scale environment. • Strong understanding of incident, change, and problem management processes. • Expertise in SQL (including performance tuning), PowerShell scripting, and Python. • Hands-on experience with the Azure platform including Databricks, Azure Data Factory, Azure Data Lake, and Azure SQL Data Warehouse • Familiarity with SAP BW, HANA, Data Services, and enterprise BI tools (Cognos, Power BI, Azure Analysis Services). • Experience with job schedulers such as Autosys or Tidal. • Working knowledge of Git and CI/CD practices. • Strong analytical, troubleshooting, and decision-making skills. • Excellent communication and stakeholder management abilities. #LI-SA1
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.