About this role
Job Title: Specialist, Customer Acquisition (English speaker) Job Description
• Key Responsibilities
• Manage a portfolio of existing B2B clients across multiple product lines (e.g., Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M). • Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account. • Deliver against monthly and quarterly Order Book (OB) targets and other KPIs, such as NPS, response SLAs, and engagement cadence. • Prepare quotations, proposals, and SOP-compliant order submissions with high accuracy and attention to detail. • Maintain account plans, track pipeline in CRM tools, and provide timely updates to stakeholders. • Collaborate with internal teams (Service Line, Pre-Sales, Operations, Billing, Provisioning) to resolve customer issues and ensure end-to-end service delivery. • Build strong customer relationships through consistent follow-ups, value-based conversations, and issue resolution. • Ensure strict compliance with all sales processes, SLAs, workflows, and governance frameworks. • Support escalation handling, service reviews, and customer success engagements where required.
• Requirements
• Minimum Diploma or above with 1–2 years of experience in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success. • Strong English comprehension, business writing ability, and confident communication skills (verbal and written). • Excellent interpersonal skills with the ability to engage professionally with decision makers and key stakeholders. • Strong presentation skills; able to articulate value propositions clearly and professionally. • Detail-oriented with strong organisational skills for managing multiple accounts simultaneously. • Comfortable working with sales processes, CRM systems, and productivity tools. • A self-starter with strong accountability, resilience, and results-driven mindset.
Location: MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak Language Requirements:
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