About this role
Job Title: 2026 Delivery Operations GVPJK Job Description The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.Essential Functions/Core Responsibilities
• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Candidate Profile
• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred • Strong communication skills, both written and verbal • Proficient in Microsoft Office • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables • Ability to mentor, coach and provide direction to a team of employees • Self-starter, sense of urgency, and works well under pressure • Ability to foster a sense of professionalism and relationship building for self and team
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Location: PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building Language Requirements:
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