About this role
Job Title: Specialist, Partner Success - Bilingual Job Description The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners.You will:
• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts • Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners • Conduct monthly/quarterly consultative reviews and health checks analyzing our needs • Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers • Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements. • Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams • Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business • Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products • Manage high volume of customer contacts through phone and email each day • Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience • Maintain a high level of CRM hygiene to ensure all relevant data is captured • May potentially attend vendor events
You have:
• 3+ years of prior experience working in a customer service or sales capacity • Experience of high-volume calling • A passion for customer experience • Willingness to learn new technology and data • Problem-solving skills with demonstrated ability to articulate the value and business process to a customer • Experience coaching others or training delivery • Excellent knowledge of MS Office programs • Experience using email, phone and video tools • Experience working with Salesforce.com or similar CRM • Maintain overall ownership and to function as single contact for Top Channel Partners
Location: COL Bogota - Cra. 15 #77-50 Language Requirements: English (Required), Spanish (Required) Time Type: Full time