About this role
Second Line Support Team Leader at Ampa Group. Location: East Sussex County or Brighton or Chichester or Crawley or East Grinstead or Eastbourne or Lewes or Seaford or Storrington or Southampton or Royal Tunbridge Wells or Birmingham or Bristol or Edinburgh or Leeds or Leicester or Lincoln or London or Milton Keynes or Nottingham or Sheffield or Stratford-upon-Avon. Role: providing support, leading team, troubleshooting devices Requirements: Minimum 5 years IT support experience, recent team leadership experience, strong ITIL/ITSM knowledge, Windows 10-11 and Microsoft M365 expertise, hardware/software troubleshooting, ticket and SLA management, rota and performance management. Category: Information Technology Seniority: Senior Level Tools: Windows 10-11, Microsoft M365, ITSM, ITIL, DEX Commitment: Full Time Workplace: Hybrid Languages: English