About this role
Job Title: Insight Manager Job Description Insights Manager – Business Intelligence & Analytics (Financial Services) At Concentrix, we partner with leading organisations to deliver exceptional customer and operational outcomes. We are currently supporting a globally recognised financial services client, known for its focus on trust, precision, and customer excellence, and we’re seeking an experienced Insights Manager to lead data-driven transformation. This is a high-impact leadership role, ideal for someone who can translate complex financial and operational data into strategic insight, influence senior stakeholders, and operate confidently within a highly regulated environment. The Role As an Insights Manager, you will shape and deliver the analytics strategy for a financial services programme—driving performance, enhancing customer outcomes, and ensuring insight-led decision-making at every level. You’ll lead a team of analysts, elevate reporting and governance standards, and act as a trusted advisor to senior stakeholders, ensuring insights are robust, compliant, and commercially impactful. What You’ll Be Doing Strategic Insight & Financial Performance
• Define the analytics roadmap aligned to financial, regulatory, and customer experience objectives
• Deliver actionable insights that support risk mitigation, revenue optimisation, and operational efficiency
• Interpret complex datasets across customer, operational, and financial performance metrics
Leadership & Capability Building
• Lead, coach, and develop a high-performing team of Insight Analysts
• Embed a culture of accountability, precision, and continuous improvement
• Establish scalable frameworks and best practices aligned to regulated environments
Advanced Analytics & Governance
• Drive advanced analytics including forecasting, segmentation, and root cause analysis
• Ensure data integrity, audit readiness, and compliance with regulatory standards
• Leverage tools such as Power BI, Tableau, SQL, Python or R to deliver accurate and scalable insights
Reporting, Storytelling & Influence
• Oversee executive dashboards, performance scorecards, and governance reporting
• Translate complex data into clear, compelling narratives for senior stakeholders
• Support decision-making with insight that balances commercial objectives and regulatory considerations
Stakeholder & Client Partnership
• Act as a trusted advisor to senior client stakeholders within the financial services sector
• Lead governance forums, business reviews, and performance discussions
• Build strong relationships across operations, risk, and compliance teams
Performance Optimisation & Innovation
• Embed insight into forecasting, capacity planning, and performance management
• Drive automation and innovation in reporting, including AI and scalable analytics solutions
• Identify opportunities to improve efficiency while maintaining rigorous compliance standards
What We’re Looking For
• 5+ years’ experience in Business Intelligence, Analytics, or Insights, including leadership responsibility
• Proven experience delivering insights within financial services, banking, insurance, or similarly regulated industries
• Strong technical capability in Power BI, Tableau, SQL, and Python/R
• Deep understanding of data governance, regulatory considerations, and audit requirements
• Demonstrated ability to influence senior stakeholders through data-driven storytelling
• Strong commercial acumen with the ability to balance risk, compliance, and performance
• Experience in contact centres or customer operations is advantageous
• Knowledge of Lean Six Sigma / structured methodologies is beneficial
Why Join Concentrix? At Concentrix, we combine global expertise with deep industry knowledge to deliver outstanding results for our clients.
• Work with a prestigious financial services organisation in a high-trust environment
• Lead impactful analytics that drive real business and customer outcomes
• Be part of a culture that values precision, innovation, and continuous improvement
• Shape the future of insight within a fast-paced, client-focused partnership
Ready to Apply? If you’re passionate about delivering insight with integrity and want to lead analytics in a regulated, high-performance environment, we’d love to hear from you.
Location: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town Language Requirements:
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