About this role
Job Title: Team Leader Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Contact Centre Team Leader
Full-Time | 40 Hours per Week
Salary | £27,120
Are you a natural leader who knows how to inspire a team and deliver results? We’re looking for a Team Leader, Operations to lead a group of call center associates, drive performance, and create a positive, high-energy team environment.
In this role, you’ll coach and develop team members, manage daily performance, handle escalations, and help ensure customer service and KPI targets are achieved. If you thrive in a fast-paced contact center and enjoy motivating others to succeed, we’d love to hear from you.
What You’ll Bring
• Strong leadership, coaching, and people management skills
• Excellent communication and problem-solving abilities
• Ability to prioritize, multi-task, and perform under pressure
• A flexible, proactive, and results-driven mindset
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Why Apply
• Lead a team and make a real impact
• Help shape performance and customer experience
• Grow your career in a dynamic environment
Ready to lead, inspire, and make a difference? Apply now to join us as a Contact Centre Team Leader
Location: Manchester -Bredbury - Paul House Language Requirements:
Time Type: Full time2026-04-28