About this role
Job Title: Operations Manager - Lead Local - Townsville Job Description We're looking for an experienced Operations Manager based in Townsville to lead our established program into its next chapter and build on strong foundations, a loyal team, and a proud local presence.Built in Townsville. Backed by a global team. Lead an established local program with the scale of a global business behind you.
You know the city, the people, and the community. You've built your career and your network here, and you're ready for a role that puts both to work.
We're looking for an experienced Operations Manager to lead our established program into its next chapter and build on strong foundations, a loyal team, and a proud local presence.
What you'll do
• Lead and coach Team Leaders and frontline professionals to deliver outstanding performance and customer experience • Tap into your local network to attract, build, and retain great talent • Own day-to-day operations, KPIs, compliance and client relationships • Drive workforce planning, budgets, and continuous improvement • Nurture a passionate and committed team that reflects the best of Townsville
What you bring
• 5+ years leading large operational teams (contact centre experience a plus, but not essential) • Strong roots in the Townsville community and a network you're proud of • String commercial acumen. You are comfortable managing budgets, forecasts, SLAs • A people-first leadership style with a track record of lifting capability and morale
Why Concentrix?
• Purpose-led work supporting essential services for vulnerable Australians and New Zealanders • 20,000+ LinkedIn Learning courses and real career pathways to grow and develop your skills • Flexibility by design plus 24/7 wellbeing support via Sonder • Leaders who genuinely care and recognition that's real
Build the next chapter of something Townsville already trusts. Apply now!
Location: AUS Townsville - River Quays, Level 6, 7 Tomlins Street Language Requirements: English Time Type: Full time