About this role
Key Areas of Responsibilities
• Monitoring production environment and act on production incidents • Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management. • Manage weekend events like software releases, BCP testing, etc. • Status reporting on Health Checks, Changes, Incidents, Capacity and Performance. • Documentation of Application Knowledgebase, Process. • Make monitoring tool changes aligned with changing requirements or gaps observed/reported. • Proactively highlight risk any risks observed and suggest ways to mitigate impact. • Execution of end of day batch processes, monitor and escalate issues to the point of contact. • Continuous Improvement Focus and Tooling to improve efficiency • Coordinate with primary stakeholders regarding strategic release management planning activities, including socialization and associated communications.
Requirements
• Degree in Computer Science, Software Engineering or IT related area • 3+ years Support experience in an Investment Banking or Financial Domain [Must Have] • Be proficient in at least one of these common programming languages: Python, Shell scripting, [Must Have] • Strong in SQL, Linux, Scripting using Bash / Ksh. [Must Have] • Familiar with DevOps stacks like Git, Jenkins, Docker, Kubernetes. • Experience in Calypso is preferred. • Strong understanding in entire software lifecycle, from development to production support • Strong problem-solving and analytical skills. • Strong desire to learn new technologies trading workflow. • Open-minded to adopt and propose best practice. • 3 years of experience in production support. • Experience in production support practice like incident communication / incident management / change management • Strong problem-solving and analytical skills, attention to Root Cause Analysis and focus on Long- term solutions • Strong written and verbal communication skills
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