About this role
Key Areas of Responsibilities
• Process transformation:
• Challenge and refine existing processes in alignment with industry best practices.
• Identify operational risk & efficiency concerns, proposing actionable solutions.
• Establish & Maintain systematic workflow artefacts across business units / products. • New Product Approval support: Work with key Ops stakeholders to assess NPA requests initiated by business leads. • Authoring of operational Business Requirement documentation • Work with technology teams to transition operational requirements for technical solutioning. • Project Management: Plan, track tasks, manage meetings, create project artefacts, escalate project matters & manage key stakeholders. • Secure approval for process improvements from relevant operations leaders. Requirements • Candidates should have a minimum of 10 years of financial markets experience with a strong knowledge of operational process and practice across asset classes. • Strong communication and interpersonal skills to interact with various stakeholders at varied levels of management. • Proven experience in driving process improvement / transformation. • Knowledge of financial products used across Equity Derivatives and FICC business lines. • Ability to leverage innovative approaches to realising operational efficiency such as AI / Power Automate, python coding and optimal usage of Microsoft applications. • Strong documentation and workflow illustration skills • Ability to multi-task across various business and department initiatives. • Proactive approach to work in an autonomous environment. • Strong program / project management skills • Control orientated and risk aware. • Familiarity with swift messaging • Proficient in English • Fluent Cantonese preferable but not mandatory. Key Contact Engagement Internal • Senior Ops Management figureheads. • Various business unit leads / business development managers • Ops SME’s / department representatives. • New Product Approval committee members • Technology teams • Various stakeholders across other support departments such as Legal and Compliance, Finance, Product Control & Risk Team. External • Ops application vendors • Agent banks • Exchange / Clearing house representatives
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