About this role
Quality Performance Analyst at SGN. Location: Glasgow, Scotland, United Kingdom. Role: supporting planning, monitoring performance, providing assurance Requirements: Experience in a customer service centre, resource planning, real-time performance monitoring, forecasting, MI reporting, coaching advisors, and knowledge of telephony, WFM and contact centre platforms. Category: Customer Service Seniority: Mid Level Tools: Telephony systems, Workforce management (WFM), Contact centre platforms Commitment: Full Time Workplace: Hybrid Languages: English