About this role
Technology Services Delivery Manager at Aa. Location: Auckland, Auckland, New Zealand. Role: leading operations, driving improvement, managing escalations Requirements: Proven service delivery leadership with ITSM expertise across incident, problem, change, and request management; experience lifting ITSM maturity, using SLAs/metrics, vendor and escalation management, and applying automation/AI; service management certification preferred. Category: Information Technology Seniority: Mid Level Certifications: service management Commitment: Full Time Workplace: Hybrid Languages: English