About this role
Senior IT Support Analyst at Tbinstitute. Location: Singapore. Role: providing support, managing incidents, onboarding staff Requirements: 3+ years first- and second-line IT support experience, diploma or bachelor's in IT (or equivalent experience), experience with Windows/macOS in a Microsoft 365 environment, strong troubleshooting, customer service, and ability to support global users and VIPs. Category: Information Technology Seniority: Mid Level Tools: Windows 10/11, macOS, iOS, Microsoft 365, Entra ID (Azure Active Directory), Exchange Online, MDM, Slack, ITSM, Salesforce, Freshservice, JAMF Commitment: Full Time Workplace: Onsite Languages: English