About this role
Tier 1 Technical Support Engineer at 8x8inc. Location: Aylesbury, ,, United Kingdom. Role: engaging customers, troubleshooting issues, escalating tickets Requirements: First-line technical support with IP networking, VoIP/SIP knowledge, customer-facing troubleshooting, use of Salesforce and Jira, and experience leveraging AI-enabled tools and KCS methodology. Category: Customer Service Seniority: Entry Level Tools: Salesforce, Jira, VoIP, Session Initiation Protocol (SIP), Knowledge-Centered Service (KCS) Commitment: Full Time Workplace: Hybrid Languages: English