About this role
IT Deskside Support Analyst at Gategroup. Location: Belgrade, Belgrade, Serbia. Role: providing support, troubleshooting incidents, managing assets Requirements: Vocational IT training or comparable qualification; 1–3 years IT support experience; 1st/2nd line hardware and software support; familiarity with ITSM/ITIL; knowledge of Windows, Microsoft 365, Active Directory, VPN, and ServiceNow; fluent English and local language. Category: Information Technology Seniority: Entry Level Tools: Windows, Microsoft 365, Active Directory, VPN, ServiceNow, IT Service Management (ITSM) Certifications: comptia a+, microsoft modern desktop administrator associate, itil foundation Commitment: Full Time Workplace: Onsite Languages: English, Serbian